At Least United Airlines Has a Sense of Humor
July 02, 2009
As we mentioned earlier, United Airlines is definitely not a favorite among fliers. With a discontinued customer service line, mimeographed apology letters, and planes full of broken power outlets, it's not hard to see why they're circling the drain in terms of customer satisfaction. However, though they might not be able to leave airports on time, at least they can laugh away the pain. Apparently, United's of humor remains intact, as demonstrated by their Twitter account. Witness the following exchange between NPR reporter Peter Sagal and United Airlines.
Background: The United Airlines airport lounge is called the Red Carpet Club, and they’ve got 28 installed around the world.
@petersagal: Another day, another Red Carpet Club, another shocking number of bananas stuffed into my bag.
@UnitedAirlines: @petersagal Busted: Put the bananas down and step away from the Red Carpet Club. We have been on to you for weeks. Does NPR not feed you?
@petersagal: @UnitedAirlines They don’t… all of us have to go out and hunt/gather food for the NPR commissary. Lst wk, Totenberg killed a deer w/ pen.
Hey Peter Greenberg, have you tweeted UA? Maybe they’ll respond to you there, just tweet to them that you’ve stolen some apples or something.
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Posted by Adella Hoffman on Thu Jul 2, 2009 at 06.57 pm
I was suppose to pick up my husband at the Lincoln, NE airport this morning at 9:30 after his flight from Newark, NJ via Chicago. It is almost 7 p.m. and he is on his way to DENVER!! Supposedly he is then flying into Omaha and I can pick him up in Omaha around 11:00/11:30 p.m. then drive back to Lincoln from there. I sure United is going to compensate him and all the others who missed out on a whole day of family time. Don’t see any humor in this one, sorry.