Elements Hotel

I reserved a double room consisting of a queen size bed for 2 nights. When I arrived, I was given a room consisting of twin bunk beds. I was not told about the change to my room and only found out when I went to the room. Also, the room had a broken television, broken telephone, a tampered with smoke detector, and broken bathroom door. I attempted to speak with someone at the reception desk or a manager about the state of the room but the reception desk was unstaffed and nobody could be located. I stayed in the room for one night only and checked out in the morning because my room was not changed. I was told by “George” at the reception desk that I would have to speak with a manager if I wanted a refund but he was not there. I was told to call back in the afternoon. I attempted to call back three times. The fist time I was hung up on. The second time I left a message on the manager's answering machine. The third time I left a message with the receptionist. Nobody ever called me back.