November 06, 2009
In an unprecedented move, Expedia has dropped their phone fee, which is great news for those of us with complicated flight booking needs, or those of us who just prefer to actually talk to someone instead of clicking through a website. As of yesterday, the $20 fee to speak with a real, live agent has been dropped completely. This gives Expedia an edge in both customer service and in cost. Not only can you talk to someone live, it's now going to be cheaper to go through Expedia because most airlines charge ridiculous booking fees over the phone.


With all the cuts and slashes in service in the airline industry, it's no surprise getting a bite to eat in-flight is as rare as getting an entire row to yourself. Meals have been cut for flights under three hours, and on the magical three-to-six-hour flights, there's no particular standard. Over on
Watch out Jet Blue, Southwest, and Virgin America -- upstart
Who cares about
This is a game changer. Virgin America has